Offshore Support

With more than 8 years of offshore outsourcing experience, we are well equipped to provide support and maintenance service for our worldwide customers. Most organizations face the time consuming and resource-intensive tasks of business processing.

Offshore Support Services

  • Customer support
  • Technical support
    • Voice-based phone support
    • Email response
    • Web chat
    • Technical help desk and end-to-end problem resolution
    • Installation and product support
    • Creating and maintaining support databases

How We Manage End-To-End Problem Resolution

  • We know how to address customers' needs and match our resources to serve those needs.
  • We take ownership of all support calls.
  • We identify the problem, provide consistent and high-quality solutions, and maintain thorough documentation.
  • Whenever possible, we implement a solid plan for taking proactive measures to eliminate reoccurring problems.
  • We follow up and keep an open channel of communication with the end user to ensure the resolution of the problem.
eServicehub, Inc. - 919 W Washington Avenue, Sunnyvale, CA 94086 - (408) 826-8089
Copyright 2008 eServicehub, Inc. All rights reserved